Last Updated: July 31, 2024
No Show + Late Arrival Policy. If you schedule a massage or bodywork treatment and you either (a) fail to show; or (b) arrive more than 15 minutes after the scheduled start time, you permit us to charge you the full value for the treatment (i.e., 100% of the treatment price). To maximize the benefit of your scheduled treatment, we recommend that you arrive 15 minutes early to permit ample time to get checked in and prepare for the treatment. We do not provide refunds on treatments that you miss or for which you show up late.
Late Cancel Policy. As a courtesy to you and other Members and Guests, we strive to start all massage or bodywork treatments at their scheduled times. If you must cancel a scheduled treatment, we require that you provide us with at least 24 hours of advance notice. If cancellation of your treatment is within 24 hours from the scheduled start time, you permit us to charge you for the full value of the treatment (i.e., 100% of the treatment price). We do not provide refunds for treatments that you fail to properly cancel.
Same-Day Cancellation and Reschedule. In the event that you need to cancel or reschedule your appointment on the same day, a 50% charge will be applied. This charge helps us cover the costs associated with the preparation and reservation of our services.
No Call, No Show. Failure to inform us of your inability to attend your scheduled appointment without 24 hr notice will result in a 100% charge. We understand that unforeseen circumstances may arise, and we are committed to providing flexibility and understanding wherever possible. However, we kindly request your cooperation in honoring our cancellation policy to ensure the smooth operation of our business. Thank you for your understanding and cooperation.
